Making A Claim
Scheme Rules
The National Police Healthcare Scheme is proud to offer all members and associate members the same benefits.
There is an overall maximum of £32,000 per member or associate member, per claim. For a full breakdown of the benefits we provide, please download our Scheme Rules.
Making A Claim
Open a Claim with NPHS
To make a claim, please contact NPHS Administrators via telephone or emails.
Complete Claim Forms
Member completes Section 1 Form.
GP completed referral form.
A non-refundable £50 administration fee is required.
NPHS Authorisation
NPHS will consider claim. If approved, authorisation email will be sent to member.
The Scheme will signpost the member to an appropriate consultant or healthcare provider.
Consultation
Section 2 form to be completed by Consultant. Xray and Ultrasound, if required, can be arranaged without prior authorisation
If a MRI, CT Scan or further tests are necessary a Section 3 form is to be completed and returned for authorisation.
Treatment
Following diagnosis, any recommended
proceedures / treatment are considered for
approval by NPHS.
If approved, NPHS will advise you to make the appropriate arrangements with the Consultant / Hospital.
We work with all major medical and healthcare partners across the UK, both national and local
Please contact the team for all physiotherapy or cashback claims, and our administrators will talk you through the process. Our office opening hours are 9am until 4pm, Monday to Friday (excluding public holidays).
0191 4373775 / 0191 4373763
healthcare@npf.polfed.org
For all other enquiries, please complete the enquiry form below, and a member of our team will get back to you as soon as possible.
Contact us today
If you would like to learn more about joining the National Police Healthcare Scheme, please get in touch with our friendly dedicated team, who will be happy to provide you with further information: